Table 1

Response to Carers' and Users' Expectations of Services — User version (CUES—U) Part A and Part B questions at time 1 (n=449)

Item Part A questions (%) Part B questions (%)
As good as this 0 Worse than this 1 Very much worse than this 2 Missing Satisfied 0 Unsure 1 Dissatisfied 2 Missing
1. Where you live 75.1 18.5 4.0 2.4 72.0 12.8 13.4 1.8
2. Money 64.8 24.3 7.6 3.3 60.6 9.4 28.2 1.8
3. Help with finances 70.4 20.3 4.2 5.1 63.3 16.6 16.3 3.8
4. How you spend your day 71.5 19.8 5.3 3.3 57.5 17.4 22.4 2.7
5. Family and friends 57.0 29.4 9.6 4.0 52.8 20.4 24.4 2.5
6. Social life 53.5 33.6 8.9 4.0 39.8 20.6 37.6 2.0
7. Information and advice 58.4 25.4 11.8 4.5 52.1 17.9 25.5 4.5
8. Access to mental health services 51.9 28.7 14.0 5.3 49.7 19.2 27.5 3.6
9. Choice of mental health services 51.9 30.1 12.7 5.3 46.5 19.7 29.3 4.5
10. Relationships with mental health workers 63.7 20.7 9.6 6.0 63.8 14.8 16.3 5.1
11. Consultation and control 65.0 17.1 10.5 7.3 59.1 14.3 20.8 5.8
12. Advocacy 62.6 20.9 6.5 10.0 56.4 18.6 15.9 9.2
13. Stigma and discrimination 50.8 29.0 13.8 6.5 45.4 18.6 30.6 5.4
14. Medication 65.7 19.6 7.1 7.6 58.2 19.0 17.4 5.4
15. Access to physical health services 76.6 14.0 4.5 4.9 73.6 10.1 12.3 4.0
16. Relationships with physical health workers 73.7 13.4 5.6 7.3 69.6 11.2 21.5 6.5